You have deployed Connected Customer Service with Azure IoT Central. IoT alerts contain multiple telemetry values. You need to extract this information from alert data to automate business processes. What should you use?

Using the Parse JSON action is the most appropriate choice for extracting telemetry values from IoT alerts in the context of Connected Customer Service with Azure IoT Central. This action is specifically designed to dissect JSON data structures, which is essential when dealing with the alert data generated by IoT devices that typically includes multiple telemetry values encapsulated in a JSON format.

When an IoT alert is generated, it often comes as a JSON object that holds various key-value pairs representing telemetry data, device status, and related information. The Parse JSON action allows you to specify a schema that defines the structure of the JSON data. By doing this, you can efficiently extract the desired pieces of information, such as specific telemetry values, which can be utilized in subsequent automated business processes.

The other choices serve different purposes that do not align with the requirement to extract information from JSON data. The Compose action, for example, is used to build new data structures or prepare data for further processing but does not parse or extract information from existing JSON data. A business process flow is more focused on guiding users through a series of steps rather than automating the extraction of data from alerts. Finally, the Get device properties action pertains to retrieving metadata or state information about a device, not about extracting telemetry