Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Practice Exam

Security roles in Dynamics 365 play a crucial role in defining what actions users can perform within the system, including case management. When a user is assigned a specific security role, that role determines their access levels and permissions related to various entities, including cases.

The chosen answer highlights that security roles can limit data access and case management capabilities, which is accurate because different roles may grant varying access to case records based on user responsibilities. For instance, a user with a basic support role may have permission to view and edit cases, while a role designed for a manager might allow broader access, such as the ability to assign cases to others or delete case records.

In this context, if a security role is restrictive, it will limit what actions the user can take on cases, such as whether they can create new cases, view all case records, or even delete existing cases. This capability to limit what a user can see or do with cases is intrinsic to maintaining data security and integrity.

In contrast, other options do not accurately reflect the functional nature of security roles. For example, the notion that security roles have no effect on case management fails to recognize their importance in governing user permissions. Similarly, the idea that security roles enable users to manage all cases without