You decide to use Connected Customer Service for IoT Central. What item should you create first?

Creating an IoT Central app is the first essential step when using Connected Customer Service for IoT. This app serves as the central hub where you manage your IoT devices and their data, enabling you to monitor and visualize device performance, status, and customer interactions. It integrates with other components, making it possible to implement various functionalities like data collection and alerting.

Once the IoT Central app is established, it lays the foundation for defining commands, customer assets, and automating workflows with Power Automate. These elements rely on the infrastructure and capabilities provided by the IoT Central app, ensuring a cohesive interaction between devices and the customer service platform. Thus, the creation of the app precedes other configurations, making it integral to the process of setting up Connected Customer Service for IoT.