While working on a case, you added a phone call activity to log a call. Where will the phone call activity be displayed on the case record?

The phone call activity will be displayed on the record timeline of the case. The record timeline is designed to provide a chronological view of all activities related to that particular record, making it easy for users to see what has happened over time.

When you log activities such as phone calls, emails, or tasks, they are automatically captured in the record timeline, allowing for a seamless tracking experience. This feature is beneficial because it consolidates all relevant interactions and updates in one place, providing a clear overview of the engagement history with the case.

In contrast, the related panel is generally used for displaying related records and doesn't specifically highlight activities in the same way. The business process flow focuses on guiding users through stage-based processes related to the case and the general information section contains static data about the case itself but does not dynamically display activity logs.

Thus, the correct placement of the phone call activity is on the record timeline, where it enhances the understanding of case progression and communication history.