Which type of interactive dashboard shows an aggregate view of the user's case workload with lists, charts, and tiles?

The correct answer highlights the concept of a Single-Stream Dashboard, which provides a focused and streamlined view of a user's case workload. This type of dashboard is designed to present essential information in a clear and concise manner, allowing users to quickly assess their current cases and workload status.

Single-Stream Dashboards aggregate various components—like lists, charts, and tiles—into a unified display, making it easier for customer service representatives to monitor their tasks effectively. The focused nature of this dashboard ensures that users can prioritize and manage their workload efficiently, facilitating better time management and response effectiveness.

In contrast, other dashboard types, such as the Multi-Stream Dashboard, are more suitable for users who need access to varied sources of information across different streams or categories. This can be beneficial for users who handle multiple types of data or cases but may not provide the same level of clarity and specialized focus on a single workload as a Single-Stream Dashboard does.