Which status can an entitlement be renewed in?

When considering the renewal status of an entitlement in Microsoft Dynamics 365, the specific status that allows for renewal is when the entitlement is marked as "Canceled." In this scenario, a canceled entitlement can still be renewed, initiating a new cycle for the service agreement.

Active entitlements, while still relevant, are not eligible for immediate renewal as they are already in effect. Draft and Waiting statuses signify that the entitlement is not yet finalized or fully operational, thereby preventing any renewal actions from being processed on them until they are in a valid state.

Thus, the ability to renew an entitlement specifically ties to its canceled status, providing a pathway for the customer service process to continue and allowing businesses to maintain service continuity even after a prior agreement has ended.