Which SMS number code type is best suited for high volume messages in a support channel?

Short codes are designed specifically for high volume messaging and are ideal for use in support channels. These numbers can handle a large number of messages per second, making them suitable for situations where a business anticipates sending or receiving many texts, such as customer service interactions. Short codes are typically easier for customers to remember, which facilitates higher engagement levels compared to long codes or toll-free codes.

Long codes, while capable of sending messages, are generally limited to lower volumes and are often used for more personalized or one-to-one communications. Toll-free codes can also be used for SMS services, but they are generally less effective for marketing or high volume messaging due to potential limitations on message throughput and usage regulations. Although each number type has its applications, short codes stand out in the context of scalability and handling large message volumes efficiently in support channels.