Which of the following items is not a valid case status in Dynamics 365?

In Dynamics 365, the case status options are predefined and commonly recognized in the context of customer service management. The valid case statuses include "Active," "Resolved," and "Canceled."

"Active" indicates that the case is currently being worked on. "Resolved" signifies that the issue has been successfully addressed and the case can be closed. "Canceled" is used when a case is no longer necessary or has been abandoned for any reason.

However, "On Hold" is not a standard case status within Dynamics 365. While it might be possible to categorize a case as on hold in a custom implementation or through custom workflow, it does not exist as an official status option in the default settings of Dynamics 365. Understanding the standard case statuses helps in proper management and reporting of customer cases within the platform.

In summary, knowing these distinctions is crucial for effectively utilizing Dynamics 365's case management features and aligning with its operational framework.