Which item is required to create email templates in Dynamics 365 Customer Voice?

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Prepare for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Exam with flashcards and multiple-choice questions. Boost your confidence with hints and detailed explanations to ace your exam!

To create email templates in Dynamics 365 Customer Voice, it's essential to have an email subject. The email subject serves as the first point of interaction for the recipient and plays a critical role in catching their attention. A well-chosen subject line can significantly influence the open rates of the emails, making it a fundamental component of the email template.

While respondents' information, survey variables, and the title of the survey are important for sending the survey and customizing the responses, they are not required elements for setting up the template itself. The email template focuses primarily on the format and initial details, such as the subject line, which is essential for ensuring the email can be sent out effectively. Thus, having a specific email subject is a prerequisite for the functionality of email templates in this context.

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