Which is an allotment type available for entitlements and entitlement templates?

The correct answer is the number of cases, as it represents a quantifiable limit or allotment that can be associated with entitlements in customer service scenarios. In Dynamics 365, entitlements are used to define the level of service and support a customer is entitled to receive.

When setting up entitlements, businesses can specify how many cases or instances of service a customer can open within a given entitlement period. This is particularly useful for organizations that wish to manage their customer support workload and ensure that service agreements are adhered to effectively.

While other options like dollar amount, coverage dates, and type of cases may refer to different aspects of customer service agreements, they do not directly relate to the notion of an allotment type in the same way that the number of cases does. For example, dollar amount might indicate the value of services, coverage dates refer to the time frame of the entitlement, and type of cases could relate to the categorization of cases rather than a limit on the number of cases a customer can have. Hence, the focus on quantifying the cases is what makes the number of cases the appropriate choice for an allotment type in this context.