When reviewing the Cases Available to Work On subgrid, which option do you select to work on a case?

Selecting the option to "Pick" a case from the Cases Available to Work On subgrid allows you to assign that specific case to yourself for further handling. This functionality is essential in many customer service environments as it streamlines the workflow and enables agents to choose cases based on their expertise or availability.

By picking a case, you effectively signal that you are taking responsibility for it, thus preventing other team members from inadvertently working on the same case. This selection is crucial for maintaining organized case management and ensuring a smooth flow of service delivery.

In contrast, other options such as "Work" or "Release" do not specifically designate the action of claiming a case; rather, they might pertain to different aspects of case status or processing. Additionally, "Queue Item Details" typically refers to accessing information about a case rather than the act of selecting and taking ownership of it. Thus, choosing "Pick" is the most accurate action you'd take when you intend to begin work on a case within that subgrid.