What type of dashboard should you create to assist users handling escalated cases?

A single-stream dashboard is the most appropriate choice for assisting users handling escalated cases because it focuses on presenting a specific set of information related to one key area or process. In the context of escalated cases, this dashboard can provide users with a concentrated view of the most critical metrics, details about current escalated cases, and relevant performance indicators. This design allows users to quickly access the information they need to prioritize and manage escalated cases effectively without being distracted by unrelated data.

Establishing a focused view helps to improve decision-making and response times, which are crucial when dealing with escalations that may require immediate attention. By streamlining the information, users can better analyze the situation and take action without the clutter that multi-stream dashboards could introduce, which might include too many variables or diversified data streams that could complicate the handling of urgent cases.

In contrast, other dashboard types like a multi-stream dashboard would typically aggregate data from multiple sources or processes, potentially overwhelming users with diverse information that might not relate directly to the specific needs of managing escalated cases. A chart might also simplify data representation but would not provide the detailed, contextual insights required for effective case management. An Excel template, while useful for data manipulation and reporting, does not offer the real