What must you create before adding a user to a capacity profile?

The correct answer indicates that a bookable resource must be created before adding a user to a capacity profile. In the context of Dynamics 365, a bookable resource represents a person, asset, or facility that can be scheduled for service or other business-related tasks. The capacity profile is utilized to manage and optimize the availability and utilization of these resources.

Creating a bookable resource is essential because it allows you to define who or what is available for scheduling under the capacity profile. Once the bookable resource is defined, you can then associate users with specific roles, competencies, and capacities to ensure they fit within the broader operational framework designed to meet customer needs.

The other options, such as intake rules, capacity units, and workstreams, involve different functionalities within Dynamics 365. Intake rules manage how service requests are processed, capacity units relate to quantifying the workload or resources, and workstreams govern the flow of work within a service environment. However, these do not directly relate to the initial step of adding a user to a capacity profile, which specifically requires the identification of a bookable resource as a prerequisite.