What must be done before adding Power BI tiles to Dynamics 365 Customer Service?

Before adding Power BI tiles to Dynamics 365 Customer Service, it is essential to enable Power BI visualization embedding. This step is crucial because embedding allows Dynamics 365 to integrate with Power BI for displaying reports and dashboards seamlessly. Enabling this feature ensures that the necessary permissions and configurations are set up in the system, allowing users to view and interact with Power BI content directly within the Dynamics 365 interface.

While creating an interactive dashboard, creating a workspace, and installing Power BI Desktop may be relevant in different contexts, they do not specifically pertain to the process of embedding tiles in Dynamics 365. Creating a workspace is more about organizing content in Power BI, while Power BI Desktop is a tool used for designing reports rather than embedding them in another application. Without enabling visualization embedding, users would not be able to leverage the analytics and insights provided by Power BI within Dynamics 365.