What is created in Dynamics 365 Customer Service when Azure IoT detects an issue with telemetry data?

When Azure IoT detects an issue with telemetry data, an IoT alert is generated in Dynamics 365 Customer Service. This alert serves as an automated notification that highlights the specific condition or anomaly detected in the telemetry data coming from IoT devices.

The creation of an IoT alert is essential because it enables organizations to respond proactively to potential issues, ensuring that they can take timely actions to address concerns before they escalate into more significant problems. This alert can later inform the creation of a case, but initially, it serves as the primary mechanism for flagging issues derived from the IoT-connected devices in the system.

In contrast, while a case can indeed be created as a response to an IoT alert, it is not the first entity created when an issue is detected. A customer asset represents the physical or digital assets owned by the customer but does not pertain directly to the alerting mechanism driven by Azure IoT telemetry data. Command definitions relate more to the actions that can be executed on IoT devices rather than notifications about telemetry readings. Thus, the IoT alert is the correct and immediate result of an issue detected by Azure IoT.