What information isn't accessible from the Related information pane for a knowledge article?

The information that is not accessible from the Related information pane for a knowledge article is related to individual customers. In Dynamics 365 Customer Service, the Related information pane typically includes elements that are pertinent to the content and context of the knowledge article, such as Related Categories, Related Products, and Related Articles.

These items are designed to help users find relevant resources linked to the knowledge article, enhancing the ability to provide effective service and support. However, specific information about individual customers, such as who has accessed the article or who it might be intended for, is not included in this pane. This design helps maintain focus on the functional role of knowledge articles—offering general information and guidelines rather than personalized customer data.