What happens to a published knowledge article that is set to expire in three weeks?

When a published knowledge article is set to expire, it will no longer be available in searches once the expiration date is reached. This process is part of maintaining the relevance and accuracy of the knowledge base. Expired articles are considered outdated or no longer valid in the context of providing current information to users, which is crucial for customer service efficiency.

While knowledge articles that are set to expire do have a temporary period during which they remain visible, once that expiration date passes, they are completely removed from search results to prevent confusion or misinformation. This emphasizes the importance of keeping the knowledge base current and relevant. Other options may involve different statuses like draft or archived, but specifically, when an article expires, it becomes unavailable in searches.