What feature does Power Automate provide in relation to survey invitations?

Power Automate provides a feature that allows for the sending of survey invitations based on specific triggers. This enables organizations to automate their survey processes effectively. For example, when a customer support case is resolved, Power Automate can send a survey invitation to the customer automatically, ensuring timely feedback is gathered without manual intervention. This automation not only enhances efficiency but also helps in capturing valuable insights from customers at the right moment.

The ability to use triggers—events that initiate the sending of the survey—is a key benefit of Power Automate, facilitating seamless integration of surveys within existing workflows. By utilizing this feature, businesses can improve response rates and gather feedback at pivotal points in the customer journey.