In the Dynamics 365 Portal, where can you edit the settings for an existing chat channel?

In the Dynamics 365 Portal, the settings for an existing chat channel can be edited in the Channel Management area. This section is specifically designed to manage communication channels, including chat capabilities.

The Channel Management section allows you to configure various aspects of chat settings such as enabling or disabling chat, managing chat agents, and adjusting other related settings. This is essential for ensuring that the chat functionality aligns with your organization’s needs.

The other options address different aspects of the Dynamics 365 Portal. Website Settings pertain to the overall configuration and appearance of the portal itself rather than specific communication channels. Content Snippets are used for managing reusable pieces of content across the portal, such as text or HTML snippets, and have no relation to channel settings. Security Roles pertain to user permissions and access levels, which do not influence how chat channels are configured.